Digital exclusion – lived experience video transcript
[Text on screen appears: There’s a risk that people who don’t use, or have difficulty using digital technology won’t be able to access the services they need]
Donna: I’ve got the support of the staff here, at the community centre. So if I need help with my son’s benefits or anything like that, then they’re here. My son’s got additional needs, so I worry if I’m not there to support him, then who’s going to be there to help him when I’m no longer here?
[Text on screen appears: Donna and her family aren’t the only ones impacted by things moving online. Older people, those living in poverty and rural and island communities are just some of those also affected.]
Voiceover 1: Our members find it harder to learn new things at their age...Many don’t trust themselves to use technology to do things such as make payments, as they’re afraid they will make a mistake or possibly even lose money.
Voiceover 2: Covid and the cost of living crisis have just floored some families. There’s just so much going on and so much you need to constantly be thinking about...it’s having the headspace to cope with news ways of doing things now everything is moving online. 
Voiceover 3: Even if you do have internet access and don’t need help to use it, it doesn’t mean you’re fully connected. We can’t get deliveries from lots of online shops up here.
[Text on screen appears: Services need to be aware of different people’s needs]
Donna: There’s just so much that they’re trying to change to put online, and there’s so many barriers in the way. Not everybody fits into one box.
Accounts Commission and Auditor General logos appear at end.
Ends