Publications

This leaflet provides a brief guide to the agencies which deal with complaints about public bodies in Scotland.

This report finds that all fire authorities have made improvements. However modernisation is a long term project and there is still more work to be done.

This report finds that the Scottish Prison Service followed the rules when handling the tender process for prisoner escort and court custody services in Scotlan

The Commission found that while Angus Council has made a good start on Best Value it urges the council to increase the pace of change, to improve its customer f

Our annual report and accounts for 2003/04.

This report says that councils and the NHS need to do more to improve the planning, organisation and delivery of equipment and adaptation services to support pe