Publications
Displaying 2177 - 2184 of 2195 publications
Measuring up to the best - A manager's guide to benchmarking
The Commission's management paper "Measuring up to the best: A manager's guide to benchmarking published in January 1999 provides a detailed overview of be
Planning for success - A review of the audit of Management Arrangements in Scottish councils in 1997
In 1997, the Commission introduced a new approach to the audit of management arrangements based on self assessment, action planning and continuous improvement.
The measures of success - Developing a balanced scorecard to measure performance
Measuring the performance of local authorities has always been a difficult and contentious area but with continuing pressures for accountability and best value
Emergency repairs to council houses
Emergency repairs are an important part of the housing service of local authorities, but they are costly and disruptive.
The challenge of charging
This bulletin is the first publication from the study into charging for council services.
Bye now, pay later - The management of early retirement in local government
Early retirement of council employees has become the norm, not the exception.
