Publications

Displaying 393 - 400 of 441 publications

Safe and sound - A study of community partnerships in Scotland

Within the last two years local authorities in Scotland have succeeded in setting up community safety partnerships to help create safer places for people to liv

Benchmarking refuse collection - A review of councils' refuse collection services

Council refuse collection services are much more efficient than they used to be following the wide-spread introduction of kerb-side wheelie bins and bigger refu

A clean bill of health? A review of domestic services in Scottish hospitals

This report shows there is a wide variation in cleaning costs for hospitals which cannot be explained by the size of hospital, higher productivity or quality of

Can't get no satisfaction? - Using a GAP approach to measure service quality

Best Value emphasises the importance of ensuring a customer/citizen focus across all local government services.

Understanding our business - Management information for DLOs and DSOs and other operational services

Scottish councils could improve the performance of their Direct Labour Organisations and Direct Service Organisations (DLOs/DSOs) by following guidelines publis

Credit to the force - Funding and financial delegation in the Police service

The report, 'Credit to the Force', showed that there was scope in some forces for local commanders to be given more control over their budgets.

A shared approach - Developing adult mental health services

No area in Scotland yet has a comprehensive range of social and health care services for adults with mental health problems, two years after the publication by