Publications

Displaying 393 - 400 of 455 publications

Getting to know your services - A step-by-step guide to developing and using information portfolios to monitor and report performance

Audit Scotland has produced a paper to support the development of performance information in councils.

Managing People in the NHS in Scotland

This self-assessment pack has been produced by Audit Scotland to assist line managers and auditors in the review of managing people in NHSiS trusts and to monit

The map to success - Using process mapping to improve performance

This management paper explains what process mapping is and how it can be used to improve service delivery.

Waste management in Scottish hospitals

The handling of clinical waste from Scottish hospitals by NHS trusts meets high environmental and safety standards, according to a report published today by the

A measure of protection - A baseline report on performance measurement in the Scottish Environmental Protection Agency

In his annual assessment of council performance the Controller of Audit, Mr Ronnie Hinds highlights improvements in the delivery of a range of services while al

Overview of the National Health Service in Scotland 1999/2000

The financial pressures facing NHS Trusts, and concerns about the new central system for processing payments to GPs, dentists, opticians and pharmacists are two

How are we doing? - Measuring the performance of community safety partnerships

This bulletin is a follow-up to Safe and sound, a report on community safety partnerships in Scotland which found that community safety strategies are generally

Making progress with Best Value - A national overview of the Performance Management and Planning (PMP) Audit 1999/2000

Scottish councils are making progress on best value, but they need to do more.