Publication: Improving care experience: Delivering The Promise

October 08, 2025 by Auditor General, Accounts Commission

Publication cover: Improving care experience: Delivering The Promise

Plans to improve Scotland’s care system have been slow to come together after not enough early delivery planning by the Scottish Government and COSLA.

Main report

File type:: - pdf
File size:: 6.75 MB

All files

News release

File type:: - pdf
File size:: 144.74 KB

Video transcript

File type:: - rtf
File size:: 109.81 KB

Videos

Images

Public sector organisations that support delivery of The Promise — Exhibit 1

Timeline of key events related to The Promise 2020 to 2030 — Exhibit 2

Overview of the main care experience governance structures and forums — Exhibit 3

Key challenges for public sector data — Exhibit 4

The funding landscape for delivering The Promise — Exhibit 5

Scottish Government Budget and areas of key funding, 2020/21 to 2025/26 — Exhibit 6

Whole Family Wellbeing Fund (WFWF) — Exhibit 7

The workforce for The Promise is experiencing a range of challenges — Exhibit 8

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