Publications

Displaying 2129 - 2136 of 2175 publications

Common data, common sense - Modernising information management in councils

Councils need to improve the way they manage data and information.

Comments on Inverclyde Council's formal response to statutory report 2000/2

The Controller of Audit comments on Inverclyde Council's formal response to statutory report 2000/02.

Managing rent arrears - Getting the balance right

The study finds that the £44 million rent arrears bill in Scotland could be reduced by as much as £8 million if councils and Registered Social Landlords (

Safe and sound - A study of community partnerships in Scotland

Within the last two years local authorities in Scotland have succeeded in setting up community safety partnerships to help create safer places for people to liv

Benchmarking refuse collection - A review of councils' refuse collection services

Council refuse collection services are much more efficient than they used to be following the wide-spread introduction of kerb-side wheelie bins and bigger refu

Can't get no satisfaction? - Using a GAP approach to measure service quality

Best Value emphasises the importance of ensuring a customer/citizen focus across all local government services.

Understanding our business - Management information for DLOs and DSOs and other operational services

Scottish councils could improve the performance of their Direct Labour Organisations and Direct Service Organisations (DLOs/DSOs) by following guidelines publis

Credit to the force - Funding and financial delegation in the Police service

The report, 'Credit to the Force', showed that there was scope in some forces for local commanders to be given more control over their budgets.