Publications

This management paper explains what process mapping is and how it can be used to improve service delivery.

The report highlights wide variations between councils in their management of housing services in 1999/2000.

The report highlights the difficulties faced by councils' library services in meeting national targets for replacing old book stock and the continuing inability

Scotland's police forces again improved the overall level of crime cleared-up in 1999/2000.

This report, by Audit Scotland on behalf of the independent Accounts Commission, compares the performance of Scottish councils in their provision of social work

The Accounts Commission has published a draft strategy document on its future direction.

This bulletin is a follow-up to Safe and sound, a report on community safety partnerships in Scotland which found that community safety strategies are generally

Scottish councils are making progress on best value, but they need to do more.