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  1. /publications/improving-customer-service-through-better-customer-contact

    Improving customer service through better customer contact

    This report looks at how councils deal with requests for services and information from their customers, including taxpayers and business contacts. While councils have made…

  2. /publications/waste-management-in-scottish-hospitals-a-follow-up-report

    Waste management in Scottish hospitals: A follow-up report

    This report says that, whilst progress has been made since 2001, NHS boards and hospitals are still not managing hospital waste as well as they could. In particular they need to…

  3. /publications/the-200304-audit-of-inverness-college

    The 2003/04 audit of Inverness College

  4. /publications/the-200304-audit-of-west-lothian-college

    The 2003/04 audit of West Lothian College

  5. /publications/the-200304-audit-of-lews-castle-college

    The 2003/04 audit of Lews Castle College

  6. /publications/nhs-health-scotland-annual-audit-200405

    NHS Health Scotland annual audit 2004/05

  7. /publications/nhs-national-services-scotland-annual-audit-200405

    NHS National Services Scotland annual audit 2004/05

  8. /publications/nhs-quality-improvement-scotland-annual-audit-200405

    NHS Quality Improvement Scotland annual audit 2004/05

  9. /publications/orkney-health-board-annual-audit-200405

    Orkney Health Board annual audit 2004/05

  10. /publications/scottish-ambulance-service-annual-audit-200405

    Scottish Ambulance Service annual audit 2004/05