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  1. /publications/comments-on-inverclyde-councils-formal-response-to-statutory-report-20002

    Comments on Inverclyde Council's formal response to statutory report 2000/2

    The Controller of Audit comments on Inverclyde Council's formal response to statutory report 2000/02.

  2. /publications/managing-rent-arrears-getting-the-balance-right

    Managing rent arrears - Getting the balance right

    The study finds that the £44 million rent arrears bill in Scotland could be reduced by as much as £8 million if councils and Registered Social Landlords (RSLs) adopted…

  3. /publications/the-agricultural-business-improvement-scheme

    The Agricultural Business Improvement Scheme

    Robert Black, the Auditor General for Scotland has reported to the Parliament on the Agricultural Business Improvement Scheme (ABIS). This was an agricultural grant scheme…

  4. /publications/safe-and-sound-a-study-of-community-partnerships-in-scotland

    Safe and sound - A study of community partnerships in Scotland

    Within the last two years local authorities in Scotland have succeeded in setting up community safety partnerships to help create safer places for people to live and work in. The…

  5. /publications/benchmarking-refuse-collection-a-review-of-councils-refuse-collection-services

    Benchmarking refuse collection - A review of councils' refuse collection services

    Council refuse collection services are much more efficient than they used to be following the wide-spread introduction of kerb-side wheelie bins and bigger refuse vehicles.…

  6. /publications/a-clean-bill-of-health-a-review-of-domestic-services-in-scottish-hospitals

    A clean bill of health? A review of domestic services in Scottish hospitals

    This report shows there is a wide variation in cleaning costs for hospitals which cannot be explained by the size of hospital, higher productivity or quality of service, and…

  7. /publications/cant-get-no-satisfaction-using-a-gap-approach-to-measure-service-quality

    Can't get no satisfaction? - Using a GAP approach to measure service quality

    Best Value emphasises the importance of ensuring a customer/citizen focus across all local government services. Local authorities have already engaged in a variety of innovative…

  8. /publications/understanding-our-business-management-information-for-dlos-and-dsos-and-other

    Understanding our business - Management information for DLOs and DSOs and other operational services

    Scottish councils could improve the performance of their Direct Labour Organisations and Direct Service Organisations (DLOs/DSOs) by following guidelines published on 9 December.…

  9. /publications/credit-to-the-force-funding-and-financial-delegation-in-the-police-service

    Credit to the force - Funding and financial delegation in the Police service

    The report, 'Credit to the Force', showed that there was scope in some forces for local commanders to be given more control over their budgets. Good business sense requires…