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- /publications/getting-to-know-your-services-a-step-by-step-guide-to-developing-and-using-information
Getting to know your services - A step-by-step guide to developing and using information portfolios to monitor and report performance
Audit Scotland has produced a paper to support the development of performance information in councils. Getting to know your services provides step-by-step guidance to managers on…
- /publications/education-services-performance-indicators-19992000
Education services- Performance indicators 1999/2000
The report shows that 96% of 4-year-olds and 76% of 3-year-olds had a place in pre-school education, the average number of pupils per class in primary schools fell slightly to…
- /publications/environmental-services-performance-indicators-19992000
Environmental services - Performance indicators 1999/2000
The report highlights that despite continued efforts to improve Scotland's record on recycling household waste, councils still sent 93% of waste to landfill in 1999/2000. Only…
- /publications/progress-report-on-inverclyde-council-sr-20011
Progress report on Inverclyde Council - SR 2001/1
The Controller of Audit reports to the Accounts Commission on the progress made to date by Inverclyde Council in improving its financial procedures. While good progress has been…
- /publications/managing-people-in-the-nhs-in-scotland
Managing People in the NHS in Scotland
This self-assessment pack has been produced by Audit Scotland to assist line managers and auditors in the review of managing people in NHSiS trusts and to monitor progress towards…
- /publications/the-map-to-success-using-process-mapping-to-improve-performance
The map to success - Using process mapping to improve performance
This management paper explains what process mapping is and how it can be used to improve service delivery. The paper demonstrates the use of process mapping with examples from…
- /publications/waste-management-in-scottish-hospitals
Waste management in Scottish hospitals
The handling of clinical waste from Scottish hospitals by NHS trusts meets high environmental and safety standards, according to a report published today by the Auditor General,…
- /publications/leisure-and-libraries-performance-indicators-19992000
Leisure and libraries - Performance indicators 1999/2000
The report highlights the difficulties faced by councils' library services in meeting national targets for replacing old book stock and the continuing inability of a number of…
- /publications/housing-services-performance-indicators-19992000
Housing services - Performance indicators 1999/2000
The report highlights wide variations between councils in their management of housing services in 1999/2000. Councils need to: improve their management of housing repairs, reduce…
- /publications/fire-and-police-performance-indicators-19992000
Fire and Police - Performance indicators 1999/2000
Scotland's police forces again improved the overall level of crime cleared-up in 1999/2000. However, the performance of fire brigades in meeting the targets for attending fires in…
