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  1. /publications/understanding-our-business-management-information-for-dlos-and-dsos-and-other

    Understanding our business - Management information for DLOs and DSOs and other operational services

    Scottish councils could improve the performance of their Direct Labour Organisations and Direct Service Organisations (DLOs/DSOs) by following guidelines published on 9 December.…

  2. /publications/cant-get-no-satisfaction-using-a-gap-approach-to-measure-service-quality

    Can't get no satisfaction? - Using a GAP approach to measure service quality

    Best Value emphasises the importance of ensuring a customer/citizen focus across all local government services. Local authorities have already engaged in a variety of innovative…

  3. /publications/credit-to-the-force-funding-and-financial-delegation-in-the-police-service

    Credit to the force - Funding and financial delegation in the Police service

    The report, 'Credit to the Force', showed that there was scope in some forces for local commanders to be given more control over their budgets. Good business sense requires…

  4. /publications/north-lanarkshire-council-review-of-performance-of-building-and-roads-dlo-199899-sr

    North Lanarkshire Council review of performance of building and roads DLO 1998/99 - S.R. 99/9

    This report has been produced in response to a request from the Commission following their consideration of the Controller's statutory report on the 1997/98 deficit incurred by…

  5. /publications/east-ayrshire-council-review-of-performance-of-building-and-works-dlo-199899-sr-9910

    East Ayrshire Council review of Performance of building and works DLO 1998/99 - S.R. 99/10

    This report has been produced in response to a request from the Commission following their consideration of the Controller's statutory report on the 1997/98 deficit incurred by…

  6. /publications/overview-report-on-the-199899-audits-of-local-authorities

    Overview report on the 1998/99 audits of local authorities

  7. /publications/a-shared-approach-developing-adult-mental-health-services

    A shared approach - Developing adult mental health services

    No area in Scotland yet has a comprehensive range of social and health care services for adults with mental health problems, two years after the publication by the Scottish Office…

  8. /publications/three-tiers-comparing-the-cost-of-managers-in-councils

    Three tiers? - Comparing the cost of managers in councils

    The study has, for the first time, counted in a comparable way across all councils how many staff actually manage other staff. The number of managers as a proportion of total…

  9. /publications/performance-management-and-planning-audit-a-managers-guide

    Performance management and planning audit - A manager's guide

    Best Value requires Scottish councils to develop a performance management and planning (PMP) framework. This guide is for managers who have been asked to complete a submission for…

  10. /publications/performance-management-and-planning-audit-audit-guide

    Performance management and planning audit: Audit guide

    Best Value requires Scottish councils to develop a performance management and planning (PMP) framework. The Accounts Commission will audit each council's progress in developing…