Site Search

  1. /publications/measuring-up-to-the-best-a-managers-guide-to-benchmarking

    Measuring up to the best - A manager's guide to benchmarking

    The Commission's management paper "Measuring up to the best: A manager's guide to benchmarking published in January 1999 provides a detailed overview of benchmarking and its…

  2. /publications/managing-hospital-admissions-and-discharges

    Managing hospital admissions and discharges

    Over 30 recommendations to streamline the admission of emergency patients and to ensure that patients do not stay in hospital longer than they need to are made in this report. The…

  3. /publications/better-by-the-day-day-surgery-in-scotland-update

    Better by the day - Day surgery in Scotland Update

    This report looks into the use of day surgery in acute trusts in Scotland. It reviews progress against national day surgery targets and recommends that the government should…

  4. /publications/planning-for-success-a-review-of-the-audit-of-management-arrangements-in-scottish

    Planning for success - A review of the audit of Management Arrangements in Scottish councils in 1997

    In 1997, the Commission introduced a new approach to the audit of management arrangements based on self assessment, action planning and continuous improvement. The management…

  5. /publications/doing-the-rounds-the-use-of-locums-in-scottish-hospitals

    Doing the rounds - The use of locums in Scottish hospitals

    Locums help hospitals to cope with temporary staff shortages and unexpected peaks in workload, but they are unlikely to be as effective as permanent staff because they may be less…

  6. /publications/the-measures-of-success-developing-a-balanced-scorecard-to-measure-performance

    The measures of success - Developing a balanced scorecard to measure performance

    Measuring the performance of local authorities has always been a difficult and contentious area but with continuing pressures for accountability and best value it is one which…

  7. /publications/emergency-repairs-to-council-houses

    Emergency repairs to council houses

    Emergency repairs are an important part of the housing service of local authorities, but they are costly and disruptive. In 1996/97 £33 million was spent on them, but £2.5m was…

  8. /publications/assess-yourself-using-self-assessment-for-performance-improvement

    Assess yourself: Using self-assessment for performance improvement

  9. /publications/the-challenge-of-charging

    The challenge of charging

    This bulletin is the first publication from the study into charging for council services. It is based on the results of a questionnaire survey of Scottish councils conducted in…

  10. /publications/fighting-the-silent-killer-optimising-ovarian-cancer-management-in-scotland

    Fighting the silent killer - Optimising ovarian cancer management in Scotland

    Survival from ovarian cancer is poor in Scotland, with less than 30% of women surviving five years after the disease is diagnosed. To help improve survival prospects in Scotland,…